DELIVERY NOTES
From Our Store to Your Door
We know intimate essentials are personal purchases, so we aim to keep the delivery process straightforward, trackable, and discreet.
Order Preparation
Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional preparation time.
When your order has been dispatched, available tracking information will be sent using the contact details provided during checkout.
Estimated Delivery
Typical delivery windows after dispatch are:
United States: approximately 3–7 business days
International destinations: approximately 7–15 business days
These are estimated transit times rather than guaranteed arrival dates.
Actual delivery may be affected by:
- Carrier capacity
- Destination
- Weather conditions
- Customs processing
- Local holidays
- Incorrect or incomplete delivery information
Shipping Charges
Applicable shipping fees are displayed before checkout is completed.
If a promotional free-shipping offer applies, the eligibility requirements will be shown on the store or during checkout.
Tracking Your Parcel
When tracking is available, customers will receive a shipment confirmation containing the relevant tracking information.
Please allow some time after dispatch for the carrier's tracking system to update.
Address Accuracy
Customers are responsible for reviewing their shipping information before submitting an order.
If you notice an address error, contact service@mrtobxima.com as soon as possible.
We will try to assist before dispatch, but an address cannot always be changed once an order has entered fulfillment or has been transferred to the carrier.
Delayed Parcels
Carrier delays can occasionally happen outside our direct control.
If your tracking has not updated for an unusual period or your parcel appears significantly delayed, contact us with your order number and we will review the available shipment information.
Lost or Damaged Deliveries
If a parcel arrives visibly damaged, or if tracking indicates an unusual delivery issue, please contact us promptly.
When reporting damage, photographs of the external packaging and affected products may be requested so that we can review the situation properly.
Customs & Import Charges
International orders may be subject to duties, taxes, customs fees, or other charges imposed by the destination country.
Where such fees are not collected during checkout, they are generally the responsibility of the recipient.
Need Delivery Help?
Mrtobxima™ Customer Care
service@mrtobxima.com
(615) 866-0099