FIT & REFUNDS
A Fair Return Process for Intimate Apparel
We want you to feel confident when ordering from Mrtobxima™. At the same time, intimate apparel requires additional hygiene considerations, so certain conditions apply to returns.
Return Window
Eligible products may be requested for return within 30 days of delivery.
Please contact us before sending anything back.
Return requests can be submitted to:
Please include your order number and the item you wish to return.
Return Condition
To remain eligible for return, products must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, fragrance, deodorant, makeup, or other signs of wear
- Returned with original tags attached
- Returned with any original hygiene protection or sanitary seal intact
- In suitable original product packaging where applicable
Intimate Apparel Hygiene
For hygiene reasons, underwear bottoms and other intimate garments that have been worn, washed, used, or returned without their original hygiene protection may not be eligible for return.
Please try on lingerie carefully and keep protective liners and tags in place until you are certain you wish to keep the item.
This policy does not affect rights that cannot legally be excluded where applicable.
Damaged, Incorrect or Defective Items
If we sent the wrong item or your order arrived damaged or with a manufacturing defect, contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs showing the item and issue
Once reviewed, we will provide an appropriate solution based on the circumstances.
Return Authorization
Returns should not be mailed without contacting us first.
After a return is approved, we will provide return instructions and the appropriate destination.
Sending products to our published business address without authorization may result in processing delays.
Refund Processing
After an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears on your account.
Original Shipping Charges
Original delivery fees are generally non-refundable unless the return results from an error on our part or another situation where reimbursement is required.
Exchanges
Availability of direct exchanges may depend on the item and inventory.
When direct exchange processing is unavailable, we may ask you to return the eligible item and place a new order for the preferred size, color, or style.
Final-Sale Products
Products clearly identified as Final Sale before purchase may not be eligible for ordinary change-of-mind returns, except where applicable consumer rights require otherwise.
Questions About a Return?
Contact:
Mrtobxima™
ABLE Inc.
service@mrtobxima.com
(615) 866-0099